All items purchased from Little Happiness will be entitled to Lifetime Repair Service Policy
Item must be deem repairable by Little Happiness
BRACELETS
- Resizing: FOC within 7 days from time of delivery, Thereafter @ $10
- Restringing: FOC for first time, Subsequent restringing @ $10
- Broken or Missing Parts: FOC for first time, Subsequent charges @ $5 for Clasp, Chain, Beads, Ring or Needle
- Missing Crystal: Charge @ $10-$50 depending on size and type of crystal
- Full Hardware Change: Charge @ 50% of original retail price per piece
NECKLACES
- Broken Parts: FOC for first time, Subsequent replacement @ $5
- For broken chain that’s deem beyond repairable, customer may opt to purchase a brand new necklace @ $10 (U.P. $20)
LIMITATIONS
- Normal wear and tear includes scratches, natural aging of hardware and tarnish/discolouration. These will not be covered under complimentary servicing
- If tarnishing happens, please follow aftercare instructions here
- For replacement of these hardware, charges apply under "broken parts" category
If there is a defect, please contact us within 24 hours from time of delivery. Eligibility will be void after 24 hours based on receiving time stamp and/or if there are signs of wear. Click here for exchange & return policy
If you meet the above criteria and would like to apply for a return, please contact me on ig: @love.littlehappiness and I will take you through the process. Return postage costs is to be borne by the buyer and is non-refundable. Trackable shipping service or shipping insurance is highly encouraged as exchange will only be processed upon receipt of the original item. Once your return is received and inspected, you will be notified.